One of Carl's "signature stories" - the brief account of a young lady who demonstrated to Carl and his wife an example of outstanding customer service. It describes the type of attention to detail that makes you want to go back and do business with someone time and time again... * A Strategy For Winning (11:03) Another of Carl's "signature stories" - he summarizes the nine principles of his most requested presentation, while emphasizing how to overcome barriers through the help of "mental engineering." Listen, as he tells of his work with a national championship basketball team and how we can learn from them, applying what we learn to any area of life...

*CSP- Certified Speaking Professional *CPAE- Council of Peers Award for Excellence/Speaker Hall of Fame